July 19, 2018
Every Window defective.
I followed the convoluted instructions (the images don’t even come close to explaining what the directions say to do.) I had to watch videos on YouTube (which are also vague). When I got the top on it was time for the windows. I put the right window (passenger side) on first. Once my friend and I finally got it on (it was exremely tight) the pressure between the bottom of the window pane and top of the window pane caused the widow to slip right off the back 6 inches of the top. The “C channel” on the window was cut so wide that it just falls off the rail it slides onto. I got the left window in (still extremely tight) then moved to the back window. Slid the back window onto the top then when it was time to slide the tabs into the driver side window pane, the plastic just bent up and the rear window does not lay flat. $1350 bucks, and the thing doesn’t even fit correctly because of cheap plastic that is cut wrong or just plain weak. So I called extreme terrain. Long story short they told me “we don’t manufacture it”...”call the manufacturer”. Lol - they sell it, and take my money but when it is defective... I’m supposed to call the manufacturer. The rep on the phone obviously didn’t know me...after my “counter offer” to charge it back and return it on my own, he finally came back with a RMA and shipping label. In the end, I called Bestop... the support person I spoke with, knew exactly what the problem was and is sending me 3 new window panels. So... bottom line. If you spend your hard earned money at Extreme Terrain, and the product fails to work, make sure you have the phone number to the manufacturer - they’ll take your money, but they don’t stand by the products they sell. Sad! I also had my friend purchase the 4 door version of the top for her Rubicon... $1450.00 - let’s hope I don’t have the same problems with this one. I will refrain from purchasing my future upgrades from Extreme Terrain, because they lost my trust now.