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Free Shipping on Orders Over $75. Details

Customer Service

Free Shipping On Orders Over $75! Top

ExtremeTerrain is proud to offer FREE SHIPPING on any order over $75!

Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted, and can only be shipped to the lower 48 States. Rough Country items are not included in Free Shipping offers. Tires and Wheel and Tire Kits do not qualify for free shipping.

Shipping to Alaska and Hawaii will require an additional charge.

Expedited delivery does require an additional charge.

Certain vendors have shipping restrictions that require us to collect a handling fee for the part. You'll see it on the item page as a Vendor Handling fee, and it will show up in the cart below the item(s) you're ordering.

Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.

International Shipping Top

ExtremeTerrain.com is the only Wrangler Aftermarket Retailer in the US to ship Wrangler parts to International Locations via UPS i-parcel with all brokerage and tax fees paid up front. That means there are no additional fees to pay when your package arrives!

  • No Hidden Fees or Taxes
  • No at door delivery charges
  • Local taxes and brokerage fees included in quote
  • Packages trackable via i-parcel’s website

For full details on placing an order to be delivered outside of United States or Canada, view our International FAQ

Shipment Tracking Top

ExtremeTerrain sends an email with the tracking number for every order that is placed with a valid email address.  If you have not provided an email address, you can contact us for tracking information.  Tracking information is also available by logging into your account (if with the same email address used to place your order) and clicking the “Order History & Tracking” link.  (For more information on your account click here.)

Tracking numbers beginning with 1Z have been sent via UPS, and can be tracked via www.ups.com.

Tracking numbers beginning with a 9 have been sent via US Mail, and can be tracked via www.usps.com. Package movement will be updated by USPS at the end of each business day; given there is information to update.

Tracking numbers that are 9 digits long have been sent via UPS Freight. Freight shipments can be tracked from the UPS Freight website. Please note that freight shipments being delivered to Residential locations may be delayed if UPS Freight is unable to contact you by phone to setup a delivery date and time.

Damaged Shipments Top

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS claim for the item.

Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a UPS Return tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a UPS tracer.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada that have been damaged in shipping, please contact customercare@i-parcel.com

Undeliverable Or Refused Shipments Top

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

International Shipments – The return shipping costs of any refused or undeliverable shipment(s) outside of the US may be deducted from any refund at ExtremeTerrain.com’s sole discretion.

Missing Shipments Top

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Free Standard Shipping:

  • East Coast, 1-3 business days
  • Midwest, 2-4 business days
  • Southwest, 3-5 business days
  • West Coast, 4-6 business days

Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

For missing UPS shipped packages:

  • A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days then a replacement item may be shipped.

For missing USPS packages:

  • We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.

For missing UPS Freight packages:

  • UPS Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

For missing packages that have been shipped internationally via UPS i-parcel, please contact customercare@i-parcel.com

Freight Handling Disclaimer Top

Any additional fees charged by UPS Freight for additional services either incurred through delivery issues or as requested by the receiver (other than normal shipping / handling costs) are the responsibility of the customer.  These include but may not be limited to:

  • Inside delivery or pickup
  • Limited access delivery or pickup (including churches, schools, construction sites, and military bases)
  • Lift-gate service, storage fees, or corrected bill of lading.

Important Freight Handling Information: When you order a product that requires Freight Handling, you’ll need to be aware of a few things you need to do to avoid incurring hassle or additional fees:

  • Be present in order to sign for the package
  • Open the package and inspect the contents with the driver present
  • Log any and all damage on the receiver’s and driver’s paperwork
  • Make sure the driver signs the delivery receipt with the description of any damage
  • Take 2-3 good quality pictures of the damage to the item
  • Do not refuse the shipment if there is any damage – it will start to accrue holding fees, and is harder for UPS to locate while working on a damage claim
  • Contact us to let us know about the damage so we can initiate a damage claim for you

Receiving your shipment: Please be aware that it is your duty (or the duty of a receiver signing on your behalf) to accept delivery of freight items. The receiver must be present to receive the shipment at the time of delivery. Failure of the receiver to be present may result in a delayed delivery and possible holding of the goods by UPS Freight or other freight carrier.

  • If UPS Freight is unable to make delivery, storage charges for each day held will accrue.  If held, these charges are the responsibility of the customer.
  • In the event that neither UPS Freight nor ExtremeTerrain are able to contact the customer to schedule a delivery, the goods will be returned to ExtremeTerrain and the original and return shipping cost, as well as any storage fees, will be charged to the customer.  A restock fee may be charged at ExtremeTerrain's discretion to cover any additional costs such as replacement packaging.

Inspecting your shipment: It is the receiver’s responsibility to inspect the shipment for damages before the UPS Freight driver leaves the delivery location.  Open the package to check the contents, and ask the driver to inspect the contents with you or the party receiving the shipment.  If the shipment has been damaged, both the receiver and the UPS Freight driver must write a precise description of the damage on both the receiver’s copy and UPS Freight’s copy of the delivery receipt.  Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by UPS Freight, despite ExtremeTerrain’s best efforts on your behalf.

For concealed loss or damage: If after your initial inspection before the UPS Freight driver has departed your delivery location you should discover loss or damage on further inspection, contact us immediately to start a claim with UPS Freight.  It is important that you do a thorough inspection as soon as possible after the delivery has been made and contact us immediately if there is any concealed loss or damage.  Make every effort to leave the containers and packing materials as they were when you first discovered the loss or damage.  Please note that any damage claim made after delivery could result in the claim being voided by UPS Freight.

Shipment refusal: do not refuse the delivery unless you have identified that any damage to the product shipped has made it totally worthless.  In case of partial damage or loss, you should accept the entire shipment and determine whether it can be repaired or retained with an allowance.  The customer is responsible for any holding or shipping charges on a refused shipment that UPS Freight deems repairable.

Freight Returns and shipment refusals without damage: Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned.  In the case of a refused freight shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.  In addition, the customer may be charged a restocking fee at ExtremeTerrain’s discretion, based on the individual situation and condition of the returning product and packaging.

International Shipping FAQ Top

ExtremeTerrain has partnered with UPS & i-parcel for orders shipping outside the United States (including PR, GU, VI, and APO/FPO) and Canada.   International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.  You can use the flag icon at the top of the screen to select your destination country and local currency if it has not been done automatically.  If you do not see the icon, please click the link below.  All international orders must be placed on our web site.

Start an international order with iParcel.

What Countries can my order be delivered to?  ExtremeTerrain only supports international shipping to those countries listed as options in the international link.  If a country is not listed as an option, then we do not offer shipping to it at this time. 

Are there any items that cannot ship to my country because they are restricted?  Some items are not eligible for export and cannot be added to your shopping cart.  If an item is not available to ship for an I-Parcel order then the entire order must be cancelled. I-Parcel cannot remove or change single items on an order.  In addition some oversized items may not be available for international shipment. 

Can I make changes to my Order after it is placed?  At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.

How much will shipping Cost?  Shipping costs vary depending on the destination, items you've selected and all applicable duties and taxes. You will be able to see your shipping costs in the i-parcel checkout process, prior to submitting your order.

Are there any Additional Costs upon delivery of my Order?  No, all costs are calculated at checkout.

When is my Credit Card Billed?  Authorization occurs when your order is placed, payment collection occurs when your order is scanned at i-parcel facility in the US.

How long will it take for me to receive my order? Your estimated delivery time will be provided at check out and varies by country. This estimate does not include shipping time from ExtremeTerrain's warehouses to iParcel's international shipping facility.

How do I track my Order?  Tracking your order is easy! Orders placed on ExtremeTerrain.com for International Shipping will be delivered by i-parcel. You will be able to track the status of your order through i-parcel's tracking URL provided in your email confirmation. If you have any questions or concerns about tracking your order please send emails to customercare@i-parcel.com.

What is your Return Policy on International Orders?  All sales are final for international orders.

Do your products also fit RHD or European Spec Mustangs?  We sell parts that fit LHD (Left Hand Drive) / US spec Mustangs. We do not sell parts specifically to only fit RHD or European spec Mustangs. Please check with your local Ford dealership with questions regarding the compatibility of LHD parts for RHD vehicles or US spec Mustang parts for European spec Mustangs. Please note that product fitment is not guaranteed for any RHD or European spec Mustangs.

Are there any rules or restrictions I should be aware of?  Yes, there are a few rules and restrictions for orders shipped internationally.

  • International orders are not eligible for Free or discounted shipping
  • Gift certificates are not accepted for payment
  • At this time, coupons are limited for use on orders shipping to destinations within the US only
  • Once your order is placed, you may not change, modify or cancel it

How do I contact Customer Service?  All customer service inquiries relating to orders placed with i-parcel, including order status and billing questions, should be directed to i-parcel at customercare@i-parcel.com.

What is a control number?  A control number is a shoppers tax ID number. It is the equivalent of a Social Security Number in the USA. In some countries it is known as the shoppers passport number, national ID number, registration number or work ID number. The countries below require a control number on a shipment documentation.

  • Taiwan - Taxpayer ID Number
  • Israel - Israeli Identity card
  • South Africa - National identification number
  • Korea - Taxpayer identification number
  • Brazil - Tax number
  • Russia - Taxpayer Identification Number

Why is this required?  It is a requirement by the Customs for the above mentioned countries.

Questions about the products themselves should be directed to our Customer Service team HERE or via telephone (800) 988-4605, but please be aware we can only respond to emails and phone calls in English.