In those rare instances where you have an item you would like to return, please email us at or call us at (800) 988-4605 before sending it back. There is an excellent chance we can resolve the situation without shipping the item back.
Items must be deemed returnable by Extreme Terrain. Not all items are eligible for return. All Body Parts are sold "as is" without exceptions of any kind. Items which are ineligible for return include the following:
Body parts, body tubs and body kits.
Special orders and body parts.
Tuners and Performance Chips
Items or accessories which have been installed (unless you are making a manufacturer’s warranty claim).
Items damaged from freight shipment.
For freight shipments, we recommend inspecting the shipment prior to signing for delivery. Extreme Terrain is not responsible for freight damages.
All returns require a Return Goods Authorization (RGA) number. We will provide you with an RGA number within 24 hours after we’ve determined an item is returnable. To expedite the returns process, the RGA number must be clearly marked on the outside of the returned boxes. Unauthorized returns will not be credited.
All returns need to be sent freight prepaid. The freight portion of the invoice is excluded from the credit applied on returned merchandise.
All returns are subject to restocking fees, which range from 15% to 30% based on the manufacturer or vendor. Defective items are excluded from restocking fees, and will be credited or replaced at our option.
All returned items must be in their original packaging (unless defective), and include all instructions, paperwork and parts which were originally included in the packaging, and must not be damaged or altered in any way.
For returns other than defective items, Extreme Terrain retains the right to determine whether an item is in re-saleable condition, as well as the right to deny the return and credit based on the condition of the returned item.
Once we issue the RGA number, the return must be received within 30 days of this date to receive credit. Returns received after the 30 day RGA issue date will not receive a credit, however the item will be returned to you if you pay the shipping charges.
Provide the Extreme Terrain customer service representative with your Order number and name.
When we determine that an item is returnable, we’ll contact the vendor and get a Return Goods Authorization (RGA) number to you within 24 hours.
Once an RGA number has been created, we will notify you by email with information on where to ship the item(s).
Once the item is received, it will be inspected, the restocking fee will be determined and we will apply the appropriate amount to your credit card account. You will receive an email notification of the credit transaction. Credits are typically issued within 2 weeks of receipt of the returned item(s).
For defective items, inspection times may vary based upon the manufacturer.
Chrysler Jeep, Jeep Wrangler, Wrangler Unlimited, Rubicon, Wrangler JK, Wrangler TJ, and Wrangler YJ are registered trademarks of Chrysler Group LLC. ExtremeTerrain has no affiliation with Chrysler Group LLC. Throughout our website and Jeep Catalog these terms are used for identification purposes only.